Privacy Policy

Effective date: September 22, 2026

This Privacy Policy explains how JTM LLC (“JTM,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information in connection with JTM Cast, including the JTM Cast website, cloud edition, local install edition, support services, and related services.

1. Service Provider

JTM Cast is developed and operated by JTM LLC.

Email: support@jtmcast.com

2. Information We Collect

The information we collect depends on how you use JTM Cast and which features you use.

2.1 Account and organization information

When an account or organization workspace is created, we may collect information such as:

• Your name
• Email address
• Church or organization name
• Account and authentication information
• Staff roles and permissions
• Account and workspace settings

2.2 Subscription and payment information

If you use a paid plan, we may process information relating to your subscription, plan, billing status, invoices, payment status, and transaction identifiers.

Payment card information is processed by our payment service provider. We do not normally receive or store complete payment card numbers.

2.3 User Content

JTM Cast allows churches and organizations to create, upload, store, and synchronize content. Depending on how you use the Service, this may include:

• Orders of service and presentation programs
• Hymn and lyric data
• Bible translation files imported by your organization
• Slides, images, video, audio, and other media
• Presentation and output settings
• Other information entered or uploaded by users

Some User Content may contain information about other individuals. The organization uploading that information is responsible for ensuring that it has an appropriate legal basis or permission to do so.

2.4 Technical and usage information

When you use JTM Cast, we may automatically receive technical information such as:

• IP address
• Browser type and version
• Operating system
• Device and session information
• Login and access timestamps
• Application logs
• Error and diagnostic information
• Information about how features are used

2.5 Communications

If you contact us, we may retain your message, email address, support request, feedback, and related communications in order to respond to you and improve our services.

3. How We Use Information

We may use information collected through JTM Cast to:

• Provide and operate JTM Cast
• Create and manage accounts and organization workspaces
• Authenticate users and manage permissions
• Store and synchronize data across authorized devices
• Process subscriptions and payments
• Provide customer support
• Maintain security and prevent abuse or unauthorized access
• Diagnose errors and maintain service reliability
• Improve features, performance, and usability
• Communicate important service-related information
• Comply with applicable laws and legal obligations

Depending on applicable law and the circumstances, we process personal information because it is necessary to perform a contract, comply with a legal obligation, pursue legitimate interests in operating and protecting the Service, or because consent has been provided.

4. Information About Other Individuals

Churches and organizations may enter or upload information relating to staff members, volunteers, participants, speakers, or other individuals.

If your organization provides personal information about another person through JTM Cast, your organization is responsible for ensuring that the collection and use of that information is lawful, including providing any required notices and obtaining any required permissions or consents.

Users should avoid uploading sensitive personal information unless it is necessary and appropriate for the intended use of the Service.

5. Service Providers and Disclosure

We may use third-party service providers to help operate JTM Cast, including providers of hosting, infrastructure, payment processing, email delivery, security, and other technical services.

Payment processing may be provided by Stripe. Payment information submitted to Stripe is handled in accordance with Stripe’s own privacy policy and terms.

We may disclose information where reasonably necessary:

• To service providers acting on our behalf
• To comply with applicable law, regulation, court order, or lawful request
• To protect the rights, security, and property of JTM, our users, or others
• To investigate fraud, abuse, or security incidents
• In connection with a merger, restructuring, acquisition, or transfer of business assets

We do not sell personal information to third parties.

6. International Data Processing

JTM LLC is based in Japan. Some of the service providers used to operate JTM Cast may process or store information in countries other than the country where you are located.

Where required by applicable law, we take appropriate measures to protect personal information transferred internationally.

7. Separation of Organization Data

JTM Cast is designed so that each church or organization has its own workspace. Organization data is logically separated from the data of other organizations.

Users from one organization are not intended to have access to another organization’s programs, media, imported translations, or settings.

Administrators of an organization may be able to manage users, permissions, and data within their organization’s workspace.

8. Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, authentication, organization-level data separation, encrypted communications, logging, backups, and other security safeguards appropriate to the Service.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Users are also responsible for protecting account credentials and the security of devices on which JTM Cast is used.

For the local install edition, information stored locally on a user-controlled computer is also subject to the security and backup practices of that computer and organization.

9. Cookies and Similar Technologies

The JTM Cast website and cloud service may use cookies, browser storage, and similar technologies where necessary to provide authentication, maintain sessions, remember settings, improve security, and operate the Service.

Where applicable law requires consent for non-essential cookies or similar technologies, we will request consent as required.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide JTM Cast, maintain an account or subscription, satisfy legal and accounting obligations, resolve disputes, enforce agreements, and protect the security of the Service.

When an account or data is deleted, some information may remain temporarily in backups or system logs until those records are overwritten or deleted in accordance with our normal retention processes.

Certain records may be retained for a longer period where required by law or reasonably necessary for security, fraud prevention, accounting, or legal claims.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Receive certain information in a portable format
• Object to certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with an appropriate data protection authority

These rights may be subject to exceptions and limitations under applicable law.

To make a privacy-related request, contact us at support@jtmcast.com .

12. Children

JTM Cast is designed primarily for use by churches, ministries, organizations, and their authorized staff. It is not directed to children as an individual consumer service.

If an organization uses JTM Cast in a context involving children or minors, that organization is responsible for complying with applicable laws and obtaining any required parental or guardian permissions.

If we learn that personal information has been submitted directly to us by a child in circumstances where it should not have been collected, we will take reasonable steps to delete it.

13. Third-Party Services

JTM Cast may interact with or link to third-party services. For example, payment processing may be handled by Stripe, and certain streaming features may be used with services such as YouTube.

Third-party services operate under their own terms and privacy policies. JTM LLC is not responsible for the privacy practices of third-party services that you choose to use.

14. Changes to This Privacy Policy

We may update this Privacy Policy when JTM Cast, applicable law, or our data practices change.

When we make changes, we will publish the revised version on this page and update the effective date. Where required by law or where a change is material, we may provide additional notice.

15. Contact